Rules & Policies

Shipping policy

All domestic and international orders are shipped with DHL and require a signature upon delivery. As soon as your order is shipped from our warehouse, you will receive a shipping confirmation email with your tracking number. You can follow your order by entering your tracking number at the courier’s website.Please note that different shipping options will be applied to your order at checkout ,we offer standard and express shipping. The regular processing time is between 1-3 business days, and the estimated delivery time is depending on the country. For standard shipping, you should have your order within 7 business days from placing the order. For express shipping, you should have your order within 3 business days from placing your order.


Taxes and Duties



No additional taxes or customs duties are charged for articles that are shipped within the European Union. The articles’ prices and shipping costs include VAT and are thus listed as gross prices.

European Countries included: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden and United Kingdom.


In case of shipments that are made to non-European countries, no VAT is charged. As soon as the articles arrive at the destination, sales tax on imports as well as customs duties and handling costs will be determined by the respective customs office. The recipient will then be invoiced by our courier. By submitting your order and paying and/or delivering the required information, you concede to the import regulations of the respective articles. Please be aware that import regulations vary from country to country.



Returns and Exchanges


We offer full refunds or exchanges (subject to stock availability).
GAENUS has a 15-day return policy: you have 15 days from when your order is delivered
to ship/postmark it back to our return center for a refund or exchange. The item must be returned
in its original condition with original labels and packaging.


For shipping details please contact :

Please follow return instructions below:

·         Place the item(s) in the original shipping box, or any other solid carton box.

·         Close the box and tape it securely. Please make sure to add your order number on the commercial

·         Ship the return with a carrier of your choice. Please note that the customer is responsible for
these costs. For your safety, make sure to get a tracking number so that the carrier will refund
you in the event of theft or loss during delivery to our warehouse.

Payment Methods

The order amount will be debited from your account as soon as your order has been placed.
If you wish to cancel your order, please contact us and we will issue a refund back to your account.
You can return an item to us for an exchange or refund.
The following payments are accepted:

Credit card
You can pay by Visa, Mastercard and American Express. Visa and Mastercard are verified by a secure code. Payment is debited from your card once you place the order.
You can choose to pay with credit card or your already registered PayPal account.


Privacy Policy 


This Privacy Policy provides users of with the fullest and clearest information on the processing of their personal information through the Site under the General Data Protection Regulation (GDPR)(EU 2016/679)  . Pursuant to statutory requirements, this Privacy Policy also indicates:
– The nature of the personal information processed;
– The purposes and means of the processing of personal information;
– The identity and contact details of the data controller;
– The contact details of the Data Protection Officer (DPO);
– Any third parties involved in the processing activities;
– The retention period of personal information;
– The security measures adopted to protect personal information;
– The privacy rights of users.
– This Privacy Policy applies to the Site only and does not concern any website or platform to which the Site may link.
-Users with fewer than 16 (sixteen) years old are not allowed to consent to the processing of Personal Information without parental authorization.

Under the GDPR, the controller is the subject that, alone or jointly with others, determines the purposes and means of the processing of personal information.

Personal information. Purposes of processing. “Personal information” means any information relating to users and that identifies them personally, either alone or in combination with other information.

Personal information is collected automatically by the Site or received via multiple sources: forms, chat, e-mail, apps, devices, social media and other means.

The Site processes personal information in various shapes for the following purposes: Browsing data The Site collects non-sensitive browsing data by automatic means in order to enable and improve user navigation (e.g., IP address, date/time of the visit and its length, any referring URL, the pages visited on the Site, the device used and other information).

The processing of such information allows users to access the Site and fully enjoy its features and services. Furthermore, browsing data may be used to verify that the Site is functioning properly.

From time to time, browsing data are processed anonymously for statistical purposes. 

Browsing data are unlikely to allow identification of the relevant data subject. However, by their very nature, browsing data may allow identification of the users if associated with other information.

The browsing data described above are stored only temporarily, in compliance with the applicable law. 



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